You walk into the office Monday morning and fire up your email program only to be greeted by the dreaded error message, “Error: cannot connect to the server.” A cold shiver runs up your spine as you realize that you’re going to have to call tech support. While calling tech support hasn’t quite risen to the levels of disdain associated with root canals, everyone has experienced the blood pressure rising aggravation at least once. Usually the person you’re speaking to is located in another country and you resign yourself to the the series of scripted questions that will soon be your fate.

 “Yes my computer is plugged in”

“Yes my monitor is turned on”

While technology is always improving, it sometimes feel like the world of tech support is not keeping up with the times. You’re left to call a 1-800 number, wait in the queue for a tech, and then proceed to waste time working through every scripted question that comes before your problem. Sometimes implementing the solution can take almost as long as trying to troubleshoot the issue because you’re left to search through every menu and option in your email program in the hopes of finding that one setting that you need.

What if there was an easier way to get tech support help without having to play 20 questions or waste time trying to find one obscure setting in your program? Email is the heart of your business and getting your email working as quickly as possible is our top priority.  At BlueChannel, we are always striving to find ways to improve tech support for our clients and that is why we are pleased to announce the launch of the BlueChannel TeamViewer screen share application. TeamViewer is a screen share program that you download onto your computer which allows BlueChannel to see exactly what you’re experiencing on your screen.  By using this program in addition to phone support, BlueChannel is able to see the exact problem that you’re experiencing without you having to spend time trying to describe the issue or read off a long error code. TeamViewer also allows BlueChannel to take control of your email program during the screen share session. This allows us to help show you where a setting is or to quickly test a series of settings without having to relay the instructions to you to perform. This saves you from having to waste time searching for a specific setting in your email program, and helps you get back to the things that matter, like sending and receiving emails.

To use TeamViewer you will need to install the program onto your desktop or laptop computer after visiting this page. The TeamViewerQS_en-idctyxdbj9.exe file should automatically begin to download but in case it does not, you should be able to click on the link in the middle of the page to start it.

teamviewer-download

After the .exe file has finished downloading, you simply need to click on the file to launch the TeamViewer Remote Control pop up box which contains your 9 digit code. You will need to give this 9 digit code to your BlueChannel tech so that they may see your screen and help troubleshoot the issue. The TeamViewer Remote Control pop up box is a standalone box that will be on your desktop, not accessed through an Internet Browser window, and will look like this:

TeamViewer

Detailed and quick instructions for installing TeamViewer can be found here.

By utilizing the TeamViewer screen share program, you’re helping make your tech support calls more efficient which in turn saves you time and money. TeamViewer helps BlueChannel become more focused on TeamYou and getting you back to the things that matter.